Accessibility Statement

Last updated: March 15, 2026

Our Commitment to Accessibility

SASH (Smart Assisted Housing) is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure our website and services are accessible to all users, including those with visual, auditory, motor, or cognitive impairments.

We believe that everyone deserves equal access to affordable housing information and Remote Patient Monitoring services, regardless of their abilities. This Accessibility Statement outlines our efforts to meet accessibility standards and the measures we have taken to make our platform inclusive.

Accessibility Standards

Our website strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible to people with disabilities and user-friendly for everyone.

We also aim to comply with:

Section 508 of the Rehabilitation Act - U.S. federal accessibility standards for electronic and information technology
Americans with Disabilities Act (ADA) - Title III requirements for public accommodations
EN 301 549 - European accessibility standard for ICT products and services

Accessibility Features

Visual Accessibility

High contrast color schemes that meet WCAG AA standards (4.5:1 minimum contrast ratio)
Resizable text up to 200% without loss of content or functionality
Clear, readable fonts with appropriate sizing and spacing
Alternative text (alt text) for all meaningful images and graphics
Consistent navigation structure across all pages
Visual focus indicators for keyboard navigation
No content that relies solely on color to convey information

Screen Reader Compatibility

Semantic HTML markup with proper heading hierarchy (H1-H6)
ARIA (Accessible Rich Internet Applications) labels and landmarks
Descriptive link text that makes sense out of context
Form labels properly associated with input fields
Skip navigation links to bypass repetitive content
Compatible with popular screen readers (JAWS, NVDA, VoiceOver, TalkBack)

Keyboard Navigation

All interactive elements accessible via keyboard (Tab, Enter, Space, Arrow keys)
Logical tab order that follows visual layout
No keyboard traps that prevent users from navigating away
Visible focus indicators showing current keyboard position
Keyboard shortcuts documented and customizable where applicable

Content Accessibility

Plain language used throughout the site to improve readability
Complex terms and acronyms explained on first use
Content organized with clear headings and logical structure
Forms with clear instructions and error messages
Sufficient time provided for users to read and interact with content
No automatically playing audio or video
Captions and transcripts provided for multimedia content

Mobile Accessibility

Responsive design that works on all screen sizes
Touch targets sized appropriately (minimum 44x44 pixels)
Gestures have keyboard alternatives
Content adapts to portrait and landscape orientations
Compatible with mobile screen readers (VoiceOver, TalkBack)

Assistive Technologies Supported

Our website is designed to be compatible with the following assistive technologies:

Screen Readers

JAWS (Job Access With Speech)
NVDA (NonVisual Desktop Access)
VoiceOver (macOS and iOS)
TalkBack (Android)
Narrator (Windows)

Other Assistive Technologies

Screen magnification software
Speech recognition software (Dragon NaturallySpeaking)
Alternative input devices (switch controls, eye-tracking)
Browser accessibility extensions

Third-Party Content

Some content on our website may be provided by third parties (e.g., embedded maps, videos, or social media feeds). While we strive to ensure all content is accessible, we cannot guarantee the accessibility of third-party content. If you encounter accessibility barriers with third-party content, please contact us, and we will work to provide an accessible alternative.

Known Limitations

Despite our best efforts, some limitations may exist. We are aware of the following issues and are working to address them:

PDF Documents: Some older PDF documents may not be fully accessible. We are in the process of remediating these documents. If you need an accessible version, please contact us.
Interactive Maps: Some map features may have limited keyboard accessibility. We provide alternative text-based location information where possible.
Complex Data Visualizations: Some charts and graphs may be challenging for screen reader users. We provide data tables as alternatives where feasible.
Third-Party Integrations: Some embedded content from external providers may not meet our accessibility standards. We are working with vendors to improve accessibility.

If you encounter any accessibility barriers not listed here, please let us know so we can address them.

Ongoing Efforts

Accessibility is an ongoing commitment. We continuously work to improve the accessibility of our website through:

Regular accessibility audits using automated tools and manual testing
User testing with people who use assistive technologies
Staff training on accessibility best practices and inclusive design
Incorporating accessibility into our design and development processes from the start
Staying informed about evolving accessibility standards and technologies
Gathering feedback from users with disabilities to identify areas for improvement

Feedback and Assistance

We welcome your feedback on the accessibility of our website. If you encounter accessibility barriers or have suggestions for improvement, please contact us:

Accessibility Coordinator

[email protected]

(555) 123-4567

Mail: SASH Accessibility Coordinator
123 Housing Boulevard
Champaign, IL 61820, USA

We aim to respond to accessibility feedback within 3 business days and to resolve issues within 10 business days. If we cannot resolve an issue immediately, we will provide an interim solution and a timeline for full resolution.

Alternative Formats

If you require information from our website in an alternative format (e.g., large print, audio, Braille, or simplified language), please contact our Accessibility Coordinator. We will work with you to provide the information in a format that meets your needs at no additional cost.

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may file a formal complaint with:

U.S. Department of Housing and Urban Development (HUD)

Office of Fair Housing and Equal Opportunity
451 7th Street S.W.
Washington, DC 20410
Phone: 1-800-669-9777 (Voice) / 1-800-927-9275 (TTY)
Website: www.hud.gov/fairhousing

U.S. Department of Justice (DOJ)

Civil Rights Division
950 Pennsylvania Avenue, N.W.
Washington, DC 20530
Phone: 1-800-514-0301 (Voice) / 1-833-610-1264 (TTY)
Website: www.ada.gov

Accessibility in SASH Homes

Beyond our website, SASH is committed to providing accessible housing for residents with disabilities. Our homes feature:

Wheelchair-accessible entrances, doorways, and bathrooms
Grab bars and other safety features in bathrooms
Accessible kitchen counters and appliances (where applicable)
Visual and auditory alerts for RPM devices
Adjustable lighting and temperature controls
Accessible parking spaces near building entrances
Reasonable accommodations for service animals

If you require specific accessibility accommodations in your SASH home, please discuss your needs with our housing team during the application process.

Updates to This Statement

We review and update this Accessibility Statement regularly to reflect changes to our website and accessibility practices. The "Last Updated" date at the top of this page indicates when the statement was most recently revised.